Sprotzfy Privacy Policy — Our Complete Commitment to Protecting Your Information

Sprotzfy's Privacy Policy ("Policy") describes our practices for collecting, processing, storing, and protecting the personal information of users of our website, mobile application, and all related services. This Policy is built on Bangladesh's data protection regulations and international best practices.

By using any Sprotzfy service, you agree to the terms of this privacy policy. This policy covers our Terms & Conditionsis an integral part of. If you do not agree with this policy, please refrain from using our platform.

Your privacy is our highest priority. In crafting Sprotzfy's privacy policy, we have ensured it is clear, transparent, and comprehensive. Our goal is to empower you with the right information so you can make informed decisions about sharing your data.

Sprotzfy collects two types of data from you — information you provide directly, and information collected automatically while you use the platform. Full details are outlined below:

Sprotzfy collects your information through several methods. At every step, we maintain full transparency and gather data only with your consent:

• Registration Form: Information you provide directly when creating your account.
• KYC Process: Information obtained from documents submitted for identity verification.
• Payment Transactions: Information automatically recorded during deposits and withdrawals.
• Platform Usage: Gameplay activity, page browsing, and click data are stored for analytical purposes.
• Cookies & Technology: Automated tracking technology to enhance your browsing experience.
• Customer Support: Information you provide when contacting our support team.

Sprotzfy uses your data solely for specific, legitimate purposes — nothing more. Every purpose for which we use your information is clearly outlined below:

• Account Management: To create, verify, and maintain your account.
• Payment Processing: To securely process deposits and withdrawals.
• Security Protection: To prevent fraud, money laundering, and other illegal activities.
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: For analytical research to improve and enhance your gaming experience.
• Customer Support: To resolve your issues quickly and effectively.
• Responsible Gaming: Identifying problematic gaming behavior and providing timely support.
• Promotional Communications: To send you relevant offers only with your consent.

Sprotzfy does not sell your personal data to third parties — that is our core commitment. However, limited data may be shared with trusted partners in certain specific circumstances to deliver our services:

We share limited data only in the following cases:

• Payment Provider: To process transactions through payment gateways such as bKash, Nagad, and Rocket.
• Technology Partners: Game providers and cloud service providers operating under contract with us.
• Law Enforcement: Where required by a court order or other legal obligation.
• Fraud Prevention: With regulatory authorities to detect and investigate unlawful activity.

All third parties with whom we share data must comply with Sprotzfy's privacy standards and be bound by strict data protection agreements with us.

Sprotzfy uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help our platform recognize you.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain platform features to not function properly.

Sprotzfy retains your personal information only for as long as necessary. Retention periods vary depending on the type of data and applicable legal requirements:

• Account Information: For the duration of account activity and 5 years after closure (legal obligation).
• Transaction Information: Retained for up to 7 years in accordance with financial regulations.
• KYC Documents: Retained for up to 5 years after account closure for legal compliance.
• Gaming History: Up to 3 years for responsible gaming monitoring.
• Support Contact: 2 years for quality control and training purposes.
• Log Files & Technical Information: 12 months for security analysis.

Sprotzfy believes every user should have full control over their own data. That is why we provide you with the following rights:

To exercise any of these rights, please contact us: [email protected]. We will respond to your request within 30 days.

Sprotzfy strictly does not provide services to anyone under the age of 18. In line with our Privacy Policy, we never knowingly collect personal information from minors.

A note to parents: If your child has accidentally registered on Sprotzfy, please [email protected]. We will take immediate action.

Sprotzfy may update this privacy policy as needed. We will notify you by email and post a notice on the website prior to any significant changes.

• For significant changes, at least 30 days' advance notice will be provided.
• The date of any change will always be noted at the top of this page under the "Last Updated" section.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request that your account be closed.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to our dedicated Privacy Team. Every message you send us is taken seriously.

To raise any privacy-related concern, please contact us directly at [email protected]Write to us at. Our Responsible Gaming Also visit the page where you can find more information about your protection.