Sprotzfy Terms & Conditions — Full Platform Usage Policy

These Terms and Conditions ("Terms") Sprotzfy ("we", "us", "the platform") and any person using the website or related services ("you", "player", "member"). Sprotzfy is an online gaming and entertainment platform designed specifically for players in Bangladesh.

Below are definitions of key terms used throughout these Terms & Conditions, which apply across the entire document:

• "Platform" — Sprotzfy's website, mobile app, and all associated services.
• "Account" — Your personal gaming account registered on Sprotzfy.
• "Balance" — Real money held in your account balance.
• "Bonus" — Additional credits or benefits granted by Sprotzfy for promotional purposes.
• "KYC" — Know Your Customer — the identity verification process.
• "Wagering Requirement" — A requirement to wager a specified amount before bonus funds can be withdrawn.

By creating an account, logging in, or using any service on Sprotzfy, you confirm that you have fully read, understood, and agreed to these Terms and Conditions.

To use Sprotzfy's services, you must meet the following eligibility criteria. Failure to meet these requirements strictly prohibits you from opening or using an account:

During registration, you must provide your full name, date of birth, email address, and mobile number. Sprotzfy reserves the right to verify your identity at any time and may request a copy of your national ID or passport as part of the KYC process.

Keeping your Sprotzfy account secure is your own responsibility. Use a strong password and never share your login credentials with anyone. If you notice any signs of unauthorized access to your account, contact our support team immediately.

• Sharing your account credentials with anyone else is strictly prohibited.
• Always log out after using a public or shared device.
• Avoid clicking on suspicious emails or links.
• Change your password regularly and keep Two-Factor Authentication enabled.
• If you experience any issues with your account, please contact us at [email protected].

Sprotzfy will never ask for your password via email or phone. If you receive any such request, treat it as fraudulent and report it to us immediately.

Sprotzfy supports the most popular mobile banking methods in Bangladesh. The following rules must be followed when making a deposit:

• Deposits must be made from a payment method registered in your own name.
• Depositing on behalf of a third party or from another person's account is strictly prohibited.
• All deposits will be processed in Bangladeshi Taka (BDT).
• If a deposit fails for any reason, please contact support with your payment reference number.

Sprotzfy ensures fast and reliable withdrawals. However, there are a few important rules you must follow when making a withdrawal:

• KYC verification must be completed before any withdrawal can be processed.
• The minimum withdrawal amount is ৳500.
• Deposits and withdrawals must be made using the same payment method.
• Withdrawals for verified accounts are processed within 24 hours.
• Sprotzfy reserves the right to withhold withdrawals if fraud is suspected.
• Bonus funds cannot be withdrawn directly — wagering requirements must be met first.

Sprotzfy offers a variety of bonuses and promotions that provide players with added benefits. However, these bonuses are subject to specific terms and conditions. Failure to comply may result in bonus cancellation:

• Each bonus carries specific wagering requirements (typically 20x to 35x).
• If wagering is not completed within 30 days of receiving a bonus, the bonus will be forfeited.
• Attempting to claim the same bonus across multiple accounts will result in all associated accounts being closed.
• The welcome bonus applies to the first deposit only and can be claimed once.
• Bonuses may not be applicable to certain games — please read the terms of each offer individually.
• Sprotzfy reserves the right to modify or cancel any bonus offer at any time.

All games on Sprotzfy are operated by third-party game providers and are regularly audited to ensure fairness. Compliance with the following gaming rules is mandatory:

• Each game has its own rules, which are displayed within the game itself.
• If a game is cancelled due to a technical error, all bets will be refunded.
• In the event of a disconnection, game outcomes will be determined by the server.
• In the event of any dispute regarding game outcomes, server logs shall serve as the definitive record.
• In Sports Betting, event outcomes are determined by the announcement of the relevant governing authority.

The following activities are strictly prohibited on the Sprotzfy platform. Engaging in any of them will result in immediate account closure and possible forfeiture of all balances:

• Playing games using bots, macros, or any automated software.
• Attempting to manipulate game outcomes through illegal collusion with other players.
• Making deposits using stolen or another person's payment method.
• Using the platform to launder money or conceal the source of illegally obtained funds.
• Attempting to hack or gain unauthorized access to the platform's software.
• Harassing, intimidating, or using abusive language against other players.
• Attempting to complete KYC verification using a false identity or forged documents.

Sprotzfy reserves the right to temporarily suspend an account during investigation if any suspicious activity is detected. In cases of serious violations, the relevant authorities may also be notified.

Sprotzfy believes that gaming is a form of entertainment and should always be enjoyed responsibly. We genuinely care about the mental and financial well-being of all our players.

As part of Sprotzfy's Terms and Conditions, we provide the following responsible gaming features:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit on continuous gameplay.
• Self-Exclusion: Temporarily suspend your account for a set period of time.
• Reality Check: Review summaries of your gaming time and spending at regular intervals.
• Cooling-Off Period: Take a break ranging from 24 hours to 6 weeks.

Sprotzfy is committed to delivering the highest standard of service through its platform. However, our liability is defined and limited under certain circumstances:

• Sprotzfy is not liable for any losses resulting from internet disconnection or technical failures.
• Sprotzfy is not responsible for any delays or issues caused by third-party payment providers.
• Sprotzfy will not be held liable for any account losses resulting from a player's own negligence.
• Sprotzfy shall not be held liable in the event of unforeseen circumstances such as natural disasters or cyberattacks.
• Game outcomes are entirely based on chance and winnings are never guaranteed.

Sprotzfy is committed to resolving all disputes promptly and fairly. If you encounter any issue, please contact our customer support team first. We aim to provide an initial response within 48 hours.

• To dispute a transaction, email us at: [email protected].
• When submitting a complaint, please include your account ID, the date, and a detailed description of the incident.
• In disputes regarding game outcomes, server logs shall be considered the final and conclusive evidence.
• Payment-related disputes may take up to 7 business days to resolve.
• If both parties cannot reach an agreement, the dispute will be referred to a neutral third-party arbitrator.

Sprotzfy reserves the right to amend these Terms & Conditions at any time. For any significant changes, we will notify you via your registered email and publish an update on the website. Continued use of the platform after such changes constitutes acceptance of the revised terms.

• A notice will be sent via email 7 days prior to any changes to the Terms and Conditions.
• Sprotzfy reserves the right to close or suspend any account for any reason.
• Upon account closure, any valid remaining balance will be refunded.
• Players may also request to close their account at any time.
• These Terms & Conditions are available in Bengali and English; in the event of any conflict, the English version shall prevail.

If you have any questions about these Terms & Conditions, please get in touch with us: [email protected]